How to Cancel Centurylink Service

Cancelling your CenturyLink service is something you may need to do if you are moving or switching to another provider. There are a few different methods to cancel – online, by phone, or by chat. Before starting the cancellation process, it’s important to check if you are eligible to cancel online through your My CenturyLink account. If you don’t have access to cancel online, you will need to call or chat with a CenturyLink agent.

When cancelling, be prepared to provide your account details like your name, phone number, and account number. You may also need to return any leased equipment within 30 days and pay any outstanding balance on your account. This article will walk through the step-by-step process to cancel CenturyLink service through the various methods.

Checking Your Eligibility for Online Cancellation

Not all CenturyLink accounts can be cancelled online. To check if you can cancel your service through the My CenturyLink portal:

1. Go to centurylink.com and login to My CenturyLink
2. Scroll to the bottom of the home page
3. If you see an option that says “Cancel My Service”, then you are eligible to cancel online

If you do not see the “Cancel Service” option, then your account cannot be cancelled online. You will need to cancel through chat or by phone instead.

Cancelling Online (if applicable)

If you are eligible to cancel your CenturyLink service online, follow these steps:

1. Login to My CenturyLink
2. Scroll to the bottom of the home page and click on “Cancel Service”
3. Select your reason for cancellation from the drop-down menu
4. Enter your cancellation details including:
   • Requested cancellation date
   • Main reason for cancelling
   • Additional details about why you’re cancelling
5. Check the box to acknowledge you understand the terms
6. Click Submit

You should then see a confirmation page that your cancellation request was received. Make note of the cancellation request number.

Within 1-2 billing cycles, your account should be fully cancelled. You can expect a final bill within a few weeks of your disconnection date that you will need to pay.

Cancelling by Phone

If you are unable to cancel your CenturyLink service online, you will need to call their customer service line.

To cancel by phone:

1. Call CenturyLink customer service at 1-877-803-8414
2. Specify that you want to cancel your CenturyLink service
3. Provide the agent with your:
   • Full name
   • Phone number on the account
   • CenturyLink account number
4. Explain your reason for cancellation
5. Wait on the line while the agent processes the cancellation

The agent will let you know once they have cancelled your services and will provide a cancellation confirmation number. Take note of this number.

You can expect a final bill within 1-2 billing cycles that you will need to pay before your account is fully closed.

Cancelling by Chat

Similar to cancelling by phone, you can also cancel your CenturyLink service by chatting with an agent online.

To cancel by chat:

1. Go to centurylink.com/home/help/contact
2. Click on Chat with an agent
3. Tell the agent you want to cancel your CenturyLink service
4. Provide your account details when asked
5. Confirm your cancellation and request number

Cancelling by chat takes around the same amount of time as cancelling over the phone. Just make sure to get a confirmation number for your records.

Returning Equipment

If you have leased any modems, routers, or other equipment from CenturyLink, you must return the devices within 30 days of disconnecting service. Otherwise, you’ll be charged up to $200 per unreturned device.

Follow these steps to properly return your leased CenturyLink equipment:

1. Go to centurylink.com/home/help/internet/modems-and-routers/how-to-pack-and-return-the-modem
2. Print a prepaid UPS return shipping label
3. Place the equipment in a box with packing material
4. Attach the printed UPS return label and drop off at a UPS location

Be sure to return your equipment within 30 days of cancelling to avoid being charged unreturned equipment fees.

Finalizing Your Account

Once you have cancelled your services and returned any leased devices, there are a few final steps to completely close your CenturyLink account:

• Receive and pay final bill: You will receive a final bill within 1-2 billing cycles of your disconnection date. Be sure to pay this bill by the due date.
• Get refund of credits or deposits: If your account has any deposit or credits remaining after your final bill is paid, CenturyLink will mail you a refund check within 30-45 days.
• Check for outstanding charges: Log into your My CenturyLink account occasionally for up to 2 months after disconnecting to check for any outstanding fees. Dispute any charges you weren’t expecting.

After you complete each of those steps and your account balance reaches $0, your CenturyLink account will be fully closed.

Conclusion

Cancelling your CenturyLink services involves checking your account cancellation eligibility, processing the cancellation request either online, by phone or chat, returning leased equipment, and finalizing billing.

Be sure to follow each step carefully to avoid being charged any unexpected fees. And don’t hesitate to reach back out to CenturyLink customer service if you have any other questions or issues related to finalizing your account cancellation.

Troubleshooting Cancellation Problems

If you run into any problems cancelling your CenturyLink service, here is some troubleshooting advice:

Can’t cancel online

• Double check eligibility by scrolling to bottom of My CenturyLink home page
• If no cancel option shown, proceed with phone or chat cancellation

Long hold times

• Try chat cancellation to avoid long phone waits
• Request callback option if available

Charged an early termination fee

• CenturyLink does not charge ETFs, dispute any termination charges

Charged unreturned equipment fees

• Check account page for status of returned equipment
• Reference UPS tracking number for proof it was returned
• Chat/call customer service to dispute invalid equipment charges

Didn’t receive final refund check

• Wait the full 30-45 days for processing
• Check account balance is $0
• Call billing department about status of refund

Alternative Providers

If you need to cancel CenturyLink because you are moving or want to switch providers, some top alternative high-speed internet options to consider are:

Be sure to compare all providers available in your area to find the right match on speed, price, and service terms. Most providers also offer bundle options for TV, phone, and internet service.