We will guide you through the full process of canceling your Xfinity internet service. This article covers key considerations before cancellation, the different methods available to cancel (phone, online chat, in-person), returning equipment, additional tips, and common questions. Follow along as we detail the necessary steps to smoothly disconnect your internet service.
Before You Cancel
Before going through with cancellation, think about the following:
Consider alternatives
- Are you moving to a new area? You may be able to transfer service instead of fully canceling.
- Could you downgrade to a cheaper internet plan rather than disconnecting completely? Explore options to reduce costs first.
Understand the cancellation process
- Be aware of potential early termination fees if under contract or fees for unreturned equipment. Make sure to return any rented devices.
- Confirm when your final billing date will be and if you’ll receive a refund for any amount paid past that date.
Gather account information
Have handy your account number, full name, service address, and phone number on the account. This is required when canceling.
| Information Needed | Description |
|---|---|
| Account number | Found on your Xfinity bill. Usually 8-10 digits. |
| Full name | The primary name on the Xfinity account. |
| Service address | The home address where Xfinity service is active. |
| Phone number | The phone number listed on your account. |
Cancellation Methods
You have three main options to cancel your Xfinity internet service – phone, online chat, or in-person.
A. Phone
Calling is the quickest and most direct way to cancel Xfinity services.
- Call 1-800-XFINITY (1-800-934-6489) and say “cancel service” to reach the cancellation department.
- Provide your account information when prompted. Clearly state your desire to cancel service.
- Answer any questions asked and resist special offers to stay. Reiterate firmly you want to disconnect.
- Obtain confirmation details including final billing date and outstanding charges or fees.
B. Online Chat
To cancel over chat, follow these instructions:
- Visit xfinity.com and click on “Chat with an agent” at the bottom right.
- Tell the chat representative you want to cancel service when connected.
- Follow provided prompts to verify identity and account ownership.
- Confirm cancellation date and any other details related to final billing, equipment return, etc.
C. In-Person
To cancel your service at a local Xfinity store:
- Find a store near you here and visit during business hours.
- Inform the store representative you want to cancel your internet service.
- Provide your account details when asked so they can access your account.
- Complete any required cancellation form and submit equipment returns.
- Obtain a receipt with confirmation that your service has been canceled.
Returning Equipment
Equipment returns are crucial to avoid being continuously charged rental fees after disconnecting service:
- Carefully review Xfinity’s return policy including equipment pickup deadlines.
- Choose your return method – nearby store drop off, UPS pick up, or mail return.
- Ensure all original components are packed securely before sending back devices.
- Keep the tracking number and confirmation receipt for your records.
Missing the return window can result in fees of $150+ per unreturned device. Avoid this by acting quickly when canceling service.
Additional Tips
Keep these extra recommendations in mind when disconnecting Xfinity:
- Note down any confirmation details related to your cancellation request.
- Ask about any early termination fees or outstanding charges (e.g., late fees, unreturned equipment fees) you may owe.
- Consider exploring new internet providers in your area as alternatives.
Common Questions
Here are answers to some frequently asked questions about canceling Xfinity:
What is the cancellation fee if under contract?
The early termination fee is typically $10 per month remaining on your contract. No fee applies if no contract was signed.
How long does it take to process a cancellation request?
It takes 1-2 business days after you initiate cancellation for your service to fully disconnect.
Can I return equipment at any Xfinity store?
Yes, you can return equipment at any UPS store or Xfinity retail store near you.
Let us know if you have any other questions!
Conclusion
We have covered the key steps involved in canceling your Xfinity internet service – calling to request disconnection, returning equipment promptly, understanding final billing details, and more. Follow the instructions provided above to ensure a smooth transition when disconnecting your internet service.