Optimum offers cable TV, high-speed internet, and phone services to homes across the New York, New Jersey, Connecticut, and Pennsylvania regions. They also provide niche mobile phone plans in some areas using T-Mobile’s network. As your needs change over time, you may find yourself wanting to modify or cancel your Optimum services. This guide will walk you through the various methods to change or cancel your Optimum account.
You can manage your Optimum services through the website (navigation may vary by region), mobile app, or by phone. Each option allows you to upgrade/downgrade plans, modify account settings, pause service temporarily, return equipment, or cancel service. When making changes, be aware of any fees like early termination fees or impacts to promotional pricing.
Changing Your Optimum Service
A. Changing Your Service Plan
To review your current Optimum plan and see available options:
- Website: Log into your account and navigate to “My Services”. Here you can view plan details, check availability for upgrades, and process changes.
- Mobile App: Tap the lines icon to select your service. Then choose “Change Plan” to view and select a new option. Paths may vary by app version.
- Phone (Internet/TV): Call 1-866-200-7273 to modify internet/TV plans.
- Phone (Phone Service): Call 1-866-266-6732 to modify phone service plans.
When upgrading or downgrading your services, your monthly bill will change accordingly. There may also be fees like early termination fees for changing plans mid-contract. Ask the representative for full details on pricing and fees before making changes.
B. Modifying Account Preferences
Manage account settings like your billing and contact information through:
Website
- Log into your account and click your name to access account settings
- Choose “Update Contact Information” or “Change Billing Info”
Mobile App
- Tap “My Account” and select “Personal Info” (Paths may vary by version)
- Edit contact details or payment method
You can also pause service temporarily if you’ll be away from home for an extended time. Optimum charges $10-$15 per month for service suspension, depending on your plan.
C. Equipment Management
If you subscribe to Optimum’s cable TV or internet, you may rent or own your equipment. To return, replace or upgrade equipment:
- Visit an Optimum store with your devices.
- Schedule a technician through your account to pick up rented items.
- Ship devices using Optimum’s prepaid return labels.
Before purchasing your own modem or cable box, check Optimum’s compatibility list. Buying your own equipment avoids rental fees.
Canceling Your Optimum Service
A. Cancellation Process
To cancel your service, call Optimum customer service (possible waiting time) at 1-855-276-5255. Specify whether you want to cancel internet, TV, phone or your entire account. Be prepared to provide:
- Account number
- Account holder name
- Service address
- Reason for canceling
- Cancellation date
Representatives may offer retention deals before completing cancellation. You can use services until the cancellation date without penalty. Accounts cancel at the end of your billing period.
B. Returning Equipment
For rented devices, Optimum will send prepaid shipping labels or schedule a pickup:
- Cable boxes: Remove cables and pack with padding
- Modems: Factory reset and pack carefully
- DVRs: Transfer recordings before resetting
Optimum may charge fees for lost/damaged equipment. Failure to return equipment may result in charges on your final bill.
C. Cancellation Pitfalls
To avoid extra fees or charges:
- Don’t cancel mid-billing cycle as bills are not prorated
- Check for early termination fees if under contract
- Consider downgrade vs. complete closure
- Cancellation under contract may impact credit score
Conclusion
Changing or canceling your Optimum service is simple when using the website, mobile app or calling their customer service line. Be aware of equipment return policies, service impacts, and potential fees when making account changes. Planning ahead helps avoid cancellation pitfalls.
Appendices
Optimum Plan Comparison
| Plan | Download Speed | TV Channels | Price per Month | Contract Term |
|---|---|---|---|---|
| Basic Internet | 50 Mbps | N/A | $40 | None |
| Optimum 200 | 200 Mbps | 125+ | $49.99 | 12 months |
| Optimum 400 | 400 Mbps | 125+ | $69.99 | 12 months |
| Optimum 1 Gig | 940 Mbps | 125+ | $84.99 | 12 months |
| Multi-Gig Internet | 8 Gbps | N/A | $115 | None |
Optimum Customer Service Contact Information
By Phone
1-855-276-5255
Website
www.optimum.com/support
Email
WeCare@alticeusa.com
Mail
Altice USA
1111 Stewart Ave
Bethpage, NY 11714
Troubleshooting Tips
Internet slow? Try rebooting your modem and devices. Check for interference near equipment. If issues persist, contact Optimum support.
Can’t access certain websites? The issue may be your network security settings if sites load on cellular data.
Missing channels? Try refreshing your cable box to restore missing channels.
Let me know if you have any other questions!