Midco offers cable internet, TV, and phone services across parts of Minnesota, North Dakota, South Dakota, Wisconsin, and Kansas. If you wish to cancel your Midco broadband internet service, you must call their customer service line, as online cancellation is not available. Before calling Midco to disconnect your internet service, there are some key steps to take and information to have ready in order to make the process smooth.
This article will walk through all the necessary preparations before your call, provide guidance on what to expect during the call itself, and outline important follow-up items after you have cancelled service. Following these instructions carefully will help your Midco cancellation go as seamlessly as possible.
Before You Call
Taking the time to get organized and prepared before contacting Midco to disconnect your service can save frustration down the line. Here are the key steps to take:
Gather Account Details
Have your Midco account number and service address handy. Confirming these details right away authenticates you as the account holder.
Check Contract & Fees
Review your customer agreement to see if you have a binding contract term or will owe any early termination fees for cancelling service before an agreed end date. Also, check Midco’s website for the latest information on potential cancellation costs.
Choose a Disconnect Date
Decide when you want your service terminated. Midco requires customers schedule a cancellation date at least 7 days out from the call. Have a few date options in mind when you phone in.
Consider Cancellation Reasons
While optional, having clear reasons to share can help Midco understand context for your cancellation during the call. This may lead to resolution offers if appropriate.
Making the Phone Call
Once you have prepared the necessary account details and cancellation date, you are ready to contact Midco.
Call Customer Service
Dial Midco customer service at 1-800-888-1300. Clearly state to the representative that you want to disconnect your internet service.
Provide Requested Information
Share your account number, service address, and desired cancellation date when prompted by the agent. Answer any additional questions to proceed.
Discuss & Confirm Details
Clarify any fees owed, outstanding bills, or equipment returns during the call. Also request an email confirmation of your disconnection date and details.
After the Call
After cancelling over the phone, there are still a few important items left to wrap up your Midco account.
Review Cancellation Email
Look for a confirmation email from Midco about your service disconnection date and any other pertinent details related to your request.
Return Equipment
If renting any modems or routers, you must return these to Midco within 14 days to avoid fees. You can drop off at a local center or request a prepaid return shipping label.
Pay Final Bill
Make sure to quickly pay any outstanding balance on your final bill to avoid potential collection issues down the line.
Additional Resources
For further help throughout the cancellation process, check the following Midco resources:
- Account & Billing Information – Details on your account, statements, and paying bills
- Equipment Return Instructions – Guide to returning rented modems and routers
- Customer Service Contact – Phone, chat, email, and location info for help
Conclusion
Cancelling your Midco broadband internet service takes just one call, but does require some preparation beforehand and follow-up afterwards. Gather your account details, choose a disconnection date, return any rented equipment, and pay your final bill to smoothly wrap up service. Midco’s customer service team is available to help with any other questions during the transition.
Troubleshooting Cancellation Issues
Cancelling services does not always go smoothly. Here is some guidance on resolving common problems when disconnecting Midco broadband:
Cannot cancel online
Midco does not allow cancellation of services through online account management or chat. You must call the dedicated cancellation line at 1-800-888-1300 to disconnect service.
Early termination fee charged
If you cancel broadband service before the end of a contract term, Midco will charge an early termination fee up to $120. This fee can sometimes be waived if you return equipment and pay your final bill.
Modem not returned
Leased modems must be returned within 14 days after cancelling or fees may apply. If past the deadline, contact Midco to pay fees or arrange shipment.
Final bill not paid
Unpaid final balances can get sent to collections. Ensure any outstanding charges are paid promptly after the disconnection date.
Cancellation not confirmed
If you did not receive a confirmation email, contact customer service to verify your disconnect request went through correctly.
Cancellation date incorrect
If you notice the confirmed service termination date is wrong, call back immediately to get this fixed or rescheduled properly.
What to Expect After Cancellation
Here is an overview of what happens during the transition process after cancelling Midco broadband:
Service termination
Your internet access will shut off on the confirmed cancellation date from your request. No further usage or billing takes place after.
Equipment return deadline
Leased modems must be shipped back within 14 calendar days after disconnecting service. Keep your tracking number as proof.
Final bill generated
One last bill gets issued covering any trailing service fees, unreturned equipment charges, or unpaid balances.
Account deactivation
Once the account is fully closed out from an administrative side following the final bill payment, the online credentials get deactivated.
Service restoration
If necessary for your situation, Midco can restart service at the same address if in good standing. Certain fees may apply for activation.
Cancellation Fee Negotiation Tips
If faced with early termination fees you cannot afford upon cancelling service, try these tips for negotiating with Midco:
Highlight tenure
If you have been a long-time loyal customer, emphasize your history when asking for fee leniency related to exiting your contract early.
Cite financial hardship
Explain any lost job, medical bills, or other monetary struggles that require cutting back on expenses like cable services.
Suggest service reductions
Propose keeping a lower tier of Midco services instead of cancelling entirely, if the budget allows. This may appease them.
Threaten legal fee fight
As a last resort, threaten to legally contest any unreasonable cancellation fees, even if uncertain you have grounds.
Request manager escalation
Ask to speak with a supervisor or manager if your cancellation fee waiver request gets initially denied by regular staff.
Compare competitor deals
Mention better services or deals you found with rivals like Mediacom if Midco refuses to negotiate cancellation costs with you.