WOW! Internet (WideOpenWest) is a regional cable and fiber optic internet service provider available in parts of Alabama, Florida, Georgia, Michigan, South Carolina, and Tennessee. WOW! offers home internet plans with speeds up to 1 Gbps at competitive prices.
However, you may decide you want to cancel your WOW! internet subscription for various reasons – high monthly costs, relocating outside their service area, frequent connection issues, etc. This guide will walk you through the full process of canceling your WOW! internet service properly to avoid early termination fees or other penalties. We cover key preparation steps, explain the cancellation methods (phone, online, in-person), and provide post-cancellation guidance.
Preparing for Cancellation
Before canceling, take some time to get your account in order. This will make the cancellation process faster and prevent surprise charges down the line:
Review Your WOW! Contract
Check your WOW! account documents or call customer service to see if you signed a contract with an early termination fee (ETF) for canceling service early. ETFs are typically $100-$200. If you are under contract, calculate whether it makes more financial sense to continue service or pay the penalty to cancel now.
Gather Account Details
Have the following information ready when canceling:
- Account number
- Account holder name
- Service address
- Billing address
- Contact phone number
- Contact email
This ensures WOW! can quickly access your account and confirm your identity.
Consider Alternatives
Before canceling, see if WOW! can resolve any issues prompting you to leave. You may be able to downgrade your internet plan to reduce costs instead of fully canceling.
Additionally, research other internet providers in your area so you have a new service lined up when discontinuing WOW!. Compare speeds, prices, contracts, and availability at your address.
Cancellation Methods
You have three options to cancel WOW! internet service – phone, online, or in-person. We explain how each method works below.
Phone
Calling WOW! customer service at 1-866-496-9669 is the quickest way to cancel your internet subscription. Here is the process:
- Call 1-866-496-9669 and speak to a WOW! customer service representative. Wait times may be 5-10 minutes.
- Provide the representative your account number and personal details like full name, address, phone number, and email.
- Clearly state you want to cancel your WOW! internet service immediately. Specify if you want to cancel just internet or any additional WOW! services like cable TV or home phone.
- Ask for written confirmation of your cancellation via email for your records.
- Return your leased WOW! cable modem if required based on your contract. WOW! will send a prepaid shipping box and label within 5-7 business days after canceling service.
By phone, the whole cancellation conversation usually takes 10-15 minutes. WOW! will try retaining you with special offers, but stay firm if you definitely want to cancel service.
Online
Unfortunately, WOW! does not allow customers to fully cancel service through their online Account Manager. However, you can initiate cancellation via WOW!’s live chat support:
- Go to wowway.com and click “Support” then “Contact Us” in the top menu.
- Click the “Chat Now” button and you will be connected with a live WOW! agent.
- Tell the chat agent you want to cancel your WOW! internet service and provide your account details when prompted.
- Request written confirmation via email like you would over the phone.
Canceling by chat takes roughly the same amount of time as calling. WOW! limits what customer service representatives can offer existing customers online, so they will push you to call instead. But chat works if you want to start the cancellation process digitally.
In-Person
You can also cancel WOW! services at a local WOW! store if available in your state. Very few cancellation requests require an in-person visit. But if you prefer meeting face-to-face, walk into a store and:
- Take a ticket for the next available WOW! sales representative. Wait times vary.
- Tell the rep you want to cancel when called. Provide your account details.
- Request written cancellation confirmation.
- Return equipment immediately if required.
Canceling in-person gives WOW! representatives a chance to make their best pitches for you to stay. Just like with the phone, remain firm in your decision if you want to disconnect service.
Post-Cancellation Steps
After starting the WOW! cancellation process, take these final steps to wrap up your account properly:
Return Equipment
If you rent a modem or router from WOW!, return the devices promptly using the prepaid shipping label WOW! provides. WOW! expects returns within 5-7 business days after a cancellation request.
You will be charged unreturned equipment fees around $100-$150 per missing device if you do not send back rented equipment on time. Purchase your own approved modem and router to avoid these equipment return headaches when switching providers.
Pay Final Bill
WOW! will send a final bill with any outstanding charges owed on your account. This includes prorated service for the current billing cycle. Pay your balance as soon as possible to avoid late fees or potential sent to collections.
Confirm Cancellation
Follow up with WOW! customer service 5-7 business days after requesting cancellation to confirm your service and billing have been fully stopped. This saves headaches if any issues come up finalizing your disconnection.
By completing all the post-cancellation steps, you can cleanly break ties with WOW! and move on to a new internet provider.
Conclusion
Canceling WOW! internet subscriptions takes a simple phone call, online chat, or in-person store visit. To recap, follow this checklist:
- Review your WOW! account for early termination fees
- Gather key account details to provide when canceling
- Pick your cancellation method – call 1-866-496-9669, start a live chat, or visit a local store
- Return rented equipment promptly to avoid fees
- Pay final bill to avoid late/collection issues
- Confirm cancellation with WOW! customer service within a week
Switching internet providers can be a frustrating process. But staying organized and firm with WOW! ensures you can cancel service smoothly and avoid penalty charges. With the steps outlined in this guide, you will be internet-free from WOW! quickly.
For additional help during or after the cancellation process, utilize WOW!’s extensive customer service options:
- WOW! Support Phone: 1-866-496-9669
- WOW! Support Chat: wowway.com/support/contact-us
Best of luck with your future internet provider! Let us know in the comments if you have any other tips for canceling WOW!.